What Is Microsoft Dynamic Consulting?

Microsoft Dynamic Consulting


Microsoft Dynamic Consulting is a customer relationship management (CRM) and enterprise resource planning (ERP) software applications. We make dynamic applications by using a network of partners that provide specific specialized services. This consulting is a part of “Microsoft Business Solutions.” These dynamics can be used with other applications such as Outlook, SharePoint, etc. We mainly focus on those industries that are retail or manufacturing-based services and those companies that are included in the public sector.

What is the concept of Dynamics Consulting?


A dynamic consulting group provides consulting services to support successful implementations and strategic management of Microsoft solutions. Consulting means engaging in the business of giving expert advice to people who work in technical fields or professional fields. Thus the dynamic consulting group designs and implements businesses and solutions with functions and upgradability.

Thus dynamic consulting gives models, strategies and explains how to maintain and grow the company. This technique is done with the help of CRMs and ERMs. We provide a wide variety of software that helps the business with management styles and sales.

What is Customer Relationship Management?


Customer Relationship Management or CRM is an essential practice that involves different strategies techniques and that different companies use to manage and analyze the data and customer relationships. This analysis is done with the help of a customer life cycle with a specific goal to increase and improve relationships with customers and to assist them and drive sales growth. These systems compile all the data present on different channels and the contact between the customer and the company. These systems can also provide detailed information on a customer’s personal information, history, etc.

What are CRMs composed?

The basic strategy of a CRM is that all customer information is placed in a particular database so that businesses can refer and easily access this data. This strategy is easier for the company as it is easier to manage when a lot of data has to be stored. Thus, with time more and more functions are added to CRM to make it more useful and manage it easily. Some essential tools of CRM are:

  • Salesforce automation: This tracks customer interactions and business functions necessary to attract and obtain new customers.
  • Marketing automation: This tool is used so that some tasks can be carried out repetitively in a customer lifecycle. This automation enhances marketing efforts.
  • Location-based services: Some CRM technologies have GPS based systems that track the location of the customer and keeps track. This service is useful for building a network.
  • Human Resource Management: This tool tracks the buyer’s personal information that helps the human resource department keep track of the internal workforce.
  • Artificial Intelligence: These have been built to automate repetitive tasks and identify the buying patterns etc.

Types of CRM Technology

There are four essential vendors of CRM systems: Microsoft, SAP, Oracle, and Salesforce. Other vendors are small businesses and companies, but these are the choices for more giant corporations. The types of CRM that is offered by us is as follows:

  • Cloud-based CRM: This type of CRM is also known as on-demand CRM. In this type, the data is stored in an external network, and all the employees of the company can access it anytime, anywhere, if there is an internet connection. This makes it easier for employees to access data. This is sometimes done in the presence of a third party supplier. It is an efficient method, and the cloud has natural development properties, which makes it more appealing to companies.
  • On-premises CRM: This system uploads all the data and information on the company that uses the software. This includes administration, privacy, and security. In this system, the company purchases licenses instead of buying a cloud network. This software resides on only the companies own servers. This also requires a prolonged installation process to integrate a company’s ideas and data fully.

Considering the above information on CRMs, it is clear that companies will always prefer cloud-based CRM techniques as they are more efficient and cost-effective. Thus, by using this technique, one of the primary concerns is data security. This is so because the company does not physically control the storage and the maintenance of data. And as the cost is concerned, physical storage data on-premises CRM is costlier than Cloud-based CRM.

  • Open Source CRM: An open-source CRM makes the source code available to the public. This leads to the companies alter the data and make alterations at no cost. It also enables the employees to add or customize the data links on social media channels etc.

CRM examples in practice

  1. Contact Centre: The collection of data is one of the primary responsibilities of management and sales departments and as well as contact centers. Sales and marketing departments produce new leads and update the system, and contact centers gather data and revise the customer history by the usage of records and service calls, etc.
  2. Social CRM is seen on different social media platforms such as Facebook, Twitter, Linkedln, etc. Social media represents an open forum and ensures that the customers to share their experience while they air grievances or promote different products to different customers. It is a prevalent method nowadays.
  3. Mobile CRM: Various CRM applications have been designed for mobiles and tablets. This is done as the sales representatives and marketing professionals do not want to store the data in their offices physically. Mobile CRM applications take advantage of features that are present on mobile phones.
  4. Business-to-Business Practices (B2B): A CRM in the business environment helps to monitor sales and enable the business to shoot up and address any issues seen during the process. This helps in increasing the efficiency of sales and creates more visibility to the leads.


What is Enterprise Resource Programming?

ERP or Enterprise Resource Programming is more of a modular-based software designed to integrate the functions of a particular organization’s business and processes into a unified system. The system consists of different software components, usually known as modules that focus on each business function, such as accounting, finance, HR, etc. Businesses only need these modules by the organization to run it.

How ERP Works

Two characteristics define the software collections and narrow business software, which vendors and industry analysts refer to as the best of the breed.

The first characteristic is the integration between the modules that enables them and their users to interact. For example, if a sales order is created in a CRM module. That will be shared with the management and the production department as well. And once the item has been shipped, the customer pays for it, so the accounting department is also involved. In this way, all the modules have interacted with each other.

Another distinguishing factor of this programming is that ERP software has a central database. This database consists of information about modules that record transitions that access and share the recorded data. The ERP has a single source of truth- it saves users from entering the information more than once. This technique improves data accuracy and facilitates reporting. This also enables the collaboration of different departments.

Key Features of ERP Systems

Four concepts of ERP Systems form most types of business applications:

  1. Modularity
  2. Central Database
  3. Comprehensive business managements
  4. Feel across applications

Most ERP Systems handle absolute essential and or core business products and processes. The ERP finance module is the one that is widely used, and this is so because every business uses financial analysis, etc. Some other concepts of ERP Systems are:

  1. Order Management
  1. Purchasing
  2. Human Capital Management(HCM)
  3. Sales Management
  4. Inventory Management
  5. Supply Chain Management

The above-stated methods and techniques are one of the first vital features that are used in ERP Systems. Apart from this, some organizations also may add other layers of modules that are more advanced and are specialized for certain functions of the business run by these organizations.

Benefits of ERP

EPR offers numerous benefits that are generally used from information sharing and standardization. These are easier to manage and can do cross-departmental business, and this is because ERP modules share data more easily than other connections. In addition to this, EPR does the following:

  • Enables growth by managing complex business processes.
  • Improves supply chain management
  • Boosts the efficiencies by automation of data collection
  • Helps lower risk by enabling better regulatory compliances
  • Collaboration by data sharing and communication

These help to run business organizations better and efficiently.

Advantages and Disadvantages of ERP

There are some advantages and disadvantages of the Enterprise Resource Programming


  • It provides a unified system that can lower some IT costs etc.
  • Enables greater visibility of businesses such as sales, marketing, etc. for businesses
  • It can save businesses money over the long run by streamlining processes
  • Facilitates in the improvement of data and analytics of information etc.
  • It offers better security of data and compliance.


  • ERP software can be expensive to maintain and deploy
  • Requires significant change management
  • Difficult to implement
  • Less specified and sophisticated than other software

ERP Implementation

EPR implementation calls for a formal process and upgrades and replaces the system. Project managing methodologies and software is essential in managing what could be a multilayer process.

The first step in implementation is to understand the methodologies and current ERP cases of a particular organization. The information is gathered, and the requirements are planned. This leads to the formation of a framework for ERP research, which allows the vendors to shortlist products that are most likely to be required.

Then vendors are called off to demonstrate the ERP software of their businesses. The ERP selection team runs and tests the new ERP system in parallel with the old one. This is done before the launch of data on the ERP.

Companies must always communicate the benefits and features of the new system in advance, maintaining a proper training process for the organization’s current and upcoming employees.

Products Related to Microsoft Dynamic Consulting

Microsoft Dynamics ERP has a group comprising resource planning products that are aimed at different market segments that range from dynamics provided for medium to large organizations. They have multilevel language and legal entity capability. Microsoft Dynamic ERP consists of the following products:

  • Microsoft Dynamics 365 for Finances and Operations
  • Microsoft Dynamics 365 Business Central
  • Microsoft Dynamics for Retail
  • Microsoft Dynamics for Management
  • Microsoft Dynamics for Marketing

Microsoft Dynamics 365 for Finances and Operations

This is a software that is designed for organizations that are medium to large. This is a cloud-based system that unifies CRM and ERP capabilities into a particular software that work seamlessly together and is much more efficient for finance and operation functioning. This transforms operations by everyone and accesses the data present in real-time and enables the user to build strong relationships with their clients and successful usage of data. It is preferred as it shortens sales cycles, enhances social engagement, and improves the customer service provided by an organization.

The price of this dynamic consulting is 6,280/- per user per month.

Microsoft Dynamics 365 Business Central

This is more specific for a mid-size business level and small size businesses. It consists of different modules for marketing, sales, and management. It is also easily connected by Office and other Microsoft applications. It has various capabilities such as increasing financial visibility, boosting sales and other services by the company, optimizing the supply chain, delivering more significant projects, and delivering it in the given amount of time.

The pricing of these dynamics depends on the plan chosen, such as essential, premium, and members. According to it, the price varies from 500-6000/-

Microsoft Dynamics for Retail

This dynamic consulting group offers Omnichannel commerce, that is, e-commerce and in-store commerce. It comprises a group that connects all the modules of commerce and ensures seamless retail work for the organization. Thus, it provides service for both digital marketing and in-store marketing. It is also used in the development of web development tools and authorization. Its basic concept runs on the fact that it is based on Artificial Intelligence (AI) and provides a flexible experience.




Frequently Asked Questions (FAQs)

Question1 :  Which CRM is best for my business?


Answer : There are over 1,000 different CRM systems available today. Way too many to cover here. Here are some tips for narrowing down the selection to a reasonable number. Let’s start by looking at the Big 4. The most prominent players in CRM are Salesforce; There are over 1,000 different CRM systems available today. Way too many to cover here. Here are some tips for narrowing down the selection to a reasonable number. Let’s start by looking at the Big 4.

If you use Office 365, the level of native integration with Dynamics 365 (Power BI, Outlook, Teams, OneNote, Excel, SharePoint, etc.) is superior. It contributes to the overall productivity of your users. Also, Microsoft Dynamics 365’s total cost of ownership is much lower. Salesforce tends to be the first in terms of new functionality and has more add-on solutions. Salesforce is a cloud-only platform while Dynamics 365 operates in the cloud, on-premise, or hybrid.


Question 2: How do I Extend or customize my dynamics 365 system?


Answer2 :This is a great question, and the answer will reflect a Microsoft Dynamics partner’s philosophical approach.

First of all, we advise clients to take advantage of as much of the out of the box Dynamics 365 functionality as possible. When you “unbox” Dynamics 365, you have a pretty solid B2B platform for managing your business. There are tools for managing leads, opportunities, marketing campaigns, quotes and orders, field service calls, projects, integration with Outlook, and much more.

Naturally, the standard forms and settings are not going to work for everyone. That’s to be expected. We can use tools within the system to configure workflows, edit forms, add and relabel fields, build templates and knowledge base, build personal dashboards and views, etc. Again, this is all within the context and confines of standard system functionality.

Re-configuring standard functionality may not be the answer all time. At this point, we weigh our options:

Buy: When feasible, our preferred option. We partner with several reliable, independent software vendors with robust add-on solutions and integration tools for Dynamics 365. In addition to being Microsoft partners, we partner with ClickDimensions (marketing automation), eOne Solutions, and TIBCO/Scribe (integration with other Dynamics solutions or disparate systems), mscrm-addons (document generation), Resco (mobile apps) and Inogic (mapping and routing software). Because these firms and products are tried and true and reasonably priced, we feel good about recommending them to our clients.

Build: Looking for a complete customized solution? We can do that as well. We have team members who specialize in creating custom code to deliver solutions that can’t be addressed. Custom code is routinely tested in a non-production environment to make sure it functions properly.




Microsoft Dynamics Consulting is a consulting group that consists of software that are provided by ERP and CRM. ERP is the program that links the modules together, and based on this; dynamic consulting is easier for clients. CRM is used when data has to be stored and how data is stored. One of the significant CRMs is Cloud-based CRMs. Dynamic consulting consists of many products such as dynamic consulting for finances and operation, consulting for businesses, and retail and management consulting.


MS Dynamics 365 Advisor

Microsoft Dynamics 365 Consulting services

Who are we and what we aim to do?

Most companies do not take full advantage of the potential of their CRM, which often leads to productivity, efficiency, and customer satisfaction. To take full advantage of a CRM system, it’s a good place to consult a professional service provider with extensive CRM experience and help maximize your business advantage.

As Certified Advisors, we design, implement, and deploy powerful solutions tailored to your exact business processes with Salesforce cloud applications. We help companies understand their sales cycles, identify trends, identify opportunities, increase efficiency, and reduce costs. Our comprehensive expertise in planning solutions and optimizing capabilities and streamlines business processes to get the return on the investment we need in Salesforce implementations to deliver customized business and Technology solutions. Transform sales and business processes with Microsoft's cloud-based CRM and ERP solutions.

  • Migration and integration
  • Implementation and customization
  • Dynamic managed services and support
  • Dynamic training 365

Brief Overview of our services

Marketing Automation:

Plan, automate and perform marketing tasks from a single platform, or integrate other applications with Dynamics to meet all marketing needs.

Personalized Reports:

Develop detailed personalized reports that aren't always available in Dynamics to meet your reporting needs.

Personalized Dashboard:

Create a custom role-based dashboard that lets you view information with each user, no matter where they are.


Structure custom workflows and approvals in Salesforce to respond to and automate processes that meet business needs

Event management:

Organize events in a simplified way and track registrations, sponsors, attendees, meetings and measure event success through an activity management framework built on the Microsoft Dynamics platform.

Implementation of course corrections

Our experienced CRM consultants will review your system and perform health checks to better understand your unique problems and provide a clear path to save failed implementations.

Email Marketing:

Manage campaigns directly from Dynamics, or manage activity data from mail chimps, continuous contacts or others in your CRM system to get a complete picture.

Social Media:

Get social information about what customers think of your brand on social media platforms with dynamic social interactions with Microsoft. All dynamic systems.

Uninterrupted Business Process:

We provide changes and enhancements to people without affecting current user and business activities in Sales CRM.

Effective Cost Management:

We don’t need a large sales team to provide comprehensive coverage of your sales team needs.

Minimize Management:

We effectively measure your business needs and translate them into reliable technical requirements without minimal or no input from your manager. We leverage our project management experience to make rapid changes to our systems by minimizing your monitoring and management efforts.


We analyze your business needs and suggest how you can use MS Dynamic 356 to meet them. We analyze your sales, customer service, and marketing requirements and explain the clouds, versions, and features (previously defaulted or custom) so that you can meet these requirements in full.


Implementing Microsoft Dynamic 365 is a process that requires detail and attention to the organization. To ensure future success, the existing business process needs to be mapped correctly. We are deploying other products from sales staff. To fully meet your business needs, we meet your needs with other sales products like App Exchange or Customs Apps, CPQ, and, Billing.


We analyze your sales, customer service, and marketing requirements and explain the clouds, versions, and features (previously defaulted or custom), use click tools (congregations), or code tools (apex codes, opposition components, lighting).

Our Consultants Workings:

Consulting is one of XYZ's leading Microsoft Dynamic 365 services. Our consultants rely on best practices and business knowledge over the past 10 years to position you at the right level of CRM maturity based on your strategic vision, from communications management and planning to step-by-step development to strategic relationship management.

MS Dynamics 365's out-of-box and custom features span the entire customer lifecycle, from lead generation to transaction settlement and after-sales re-engagement. It is important to note that all of these measures may be linked to vendor performance indicators to facilitate performance management.

What you can achieve through our consulting service?

Maintain customer-centric group office meetings in sales Sell more efficiently:

Keep your sales service stress-free and efficient by focusing on your customers. Sales have been reinvented to ensure that your software allows you to connect with your customers in a connected world.

A new level of customer service:

Satisfy your current customers by offering a personalized and efficient service. Use usage case management tools to resolve customer issues to resolve these complaints quickly. Let your marketing efforts count the activity of the women's conference

Make your marketing money work by effectively targeting and connecting potential customers:

Microsoft Dynamics 365 offers enterprise marketing automation and multi-channel campaign management. Know your customers and develop valuable relationships that are essential to the growth of your business.

What about CRM and ERP consolidation?

Sync your CRM and ERP data with our installation-free software connector. Incorporate Microsoft Dynamics 365 into any ERP and use the XYZ’s unit to maximize the value and efficiency of both systems.

Complete CRM solution without software installation:

Implementing and modeling the processes of the new CRM is just as important as its software.

Microsoft Dynamic 365 consultant offers marketing, sales, and customer service solutions. With the latest version of Microsoft Dynamics 365, you can collaborate seamlessly across all departments.



Dynamic 365 Consultant

MS Dynamics CRM 365 Customer Service general availability

Dynamics 365 Customer Services is highly focused to provide the best customer service and to differentiate your brand by reaching the demands of the clients and facilitating them. We have only one main aim i.e. to assist you with gaining clients forever.

Each new element fathoms business challenges. Consistently we work to advance our pledge to help you convey proactively, customized client encounters that expand unwaveringly, improve commitment, and hold your clients.

Broadening Communication Channels:

As promised, we keep on making improvements to the omnichannel experience inside Dynamics 365 Customer Service. Today we offer a variety of commitment channels including live chat, email, virtual agents, Facebook Messenger, and short message service (SMS), and the lists of the channels keep on developing rapidly in the coming months. Clients can single out which channel or a mix of channels to utilize via supporting channels while reaching client support.

We keep on enhancing by giving more and better approaches to you to associate with your clients and give a customized experience.

Following is the list of the features:

  • Facebook Messenger: Permit clients to interface with you asynchronously through a channel they're as of now familiar with. With the arrangement of Facebook Messenger, associations give clients the control to impart when and where they need.


  • Proactive Chat: Here online customers can be invited by the organizations to talk depending on custom models, for example, specific browsing patterns on the site, etc. At the point when the client acknowledges the greeting, the specialist gets a warning and starts conversing.
  • Microsoft Power Virtual Agents integration: With the help of AI-powered virtual agents created by Microsoft power Virtual agents, organizations can really increase the normal conversations by routing them to these agents. Organizations can empower consistent acceleration of discussions from the Virtual Agent to a human operator while giving total discussion setting to human specialists.

Modernizing agent productivity:

It is just the start of expanding communication channels within our omnichannel communication. Increased customer satisfaction and lower average handling time is the other thing we are mainly focused on. Following are the time saving productivity-enhancing features that will be available:

  • Agent Scripts: To ensure continuity and save time, step by step guidance is given to the agents.
  • Smart Assist: Fabricate and convey a chatbot that gives continuous suggestions to operators during a discussion, dependent on relevant lines to assist specialists with settling cases quicker.
  • Skill Based Routing: Improve the adequacy of customized work transport by truly controlling conversations to the right authority subject to their individual aptitudes and proficiencies.
  • Macros: Empower pros to recognize and automate excess endeavors with a lone snap.

Deepening the customers’ connection:

Customers usually need smooth experiences. In order to fabricate a rich, positive client experience it is necessary to understand the demands of the customer i.e the place they've been and where they're going in the client excursion, and how they feel.

So in order to answer these following are the features that will be available:

  • Self-service history: In order to help the customer, agents can see the client's constant route history.
  • Sentiment analysis: The capacity to see how the client is feeling through notion pointers in continuous informing meetings gives directors and operators the chance to follow up on that information to guarantee a positive client experience.